Our customer has seen many changes since its humble beginnings after the first world war. Typically, a process driven company they had the foresight to understand the impact that data was having on their business model and relationship with customers. In having the foresight and openness in exploring the possibilities with data, they developed a strategy that would drive theirs and their customers decision making with data.
As with many companies they needed to integrate large amounts of disparate data from proprietary systems at various operational facilities and sites, partners, government agencies, as well as ERP and sales systems. Needing to draw on different data sets and produce reports, dashboards and analysis to meet the diverse information needs and technical abilities of users.
A bigger challenge lay ahead in using information to drive a change in the perception of what the value of the company is and how to create a change in action from employees and customers.
The vision far exceeded customers’ needs to meet regulatory compliance and performance reporting but aimed to support a new behaviour to inspire customers to surpass compliance goals and achieve far greater environmental and economic benefits.